Help with Healthnotes.
Healthnotes carries your answers to the research team looking after you. If you are stuck, here is who can help and how to reach them.
IF SOMETHING FEELS URGENT
Call your study team. Healthnotes can’t help in an emergency.
Your study team remain the people to contact about your treatment. Their number is on the paperwork they gave you when you joined. If you feel unsafe, call them or your local emergency number now.
Healthnotes records what you tell it and sends it on. It can’t give you medical advice, and nobody reads it the moment you press send.
The questions people ask us.
I have got no code, or my code has stopped working.
Your study team issues the code and they can reissue it. Call the number on your study paperwork and ask the coordinator for a new one.
The app crashed, or a question would not submit.
Write to us with your phone model, the app version from Settings, and roughly when it happened. Please leave your name and health details out of the email.
I want to see what I have already sent.
Open the app and go to your submissions. Everything you have sent is listed there with the date it went to your team.
I want to leave the study.
You can stop at any time and you never have to give a reason. Tell your study team, and they will close your enrolment. Ask them what happens to the answers you have already sent.
I want my data deleted.
Write to privacy@burna.ai and we will tell you what we hold and what we can remove. Some study records have to be kept by law, and your study team can explain which ones.
Still stuck? Write to us.
We read every message. Please keep your health details out of the email and we’ll come back to you within 2 business days.